When Should You Refer an Employee for a Workplace Mental Health Assessment?

Mental health-related absence continues to be one of the most challenging issues faced by employers.

Whether an employee is experiencing stress, anxiety, depression, burnout, PTSD, ADHD, autism or another neurodiverse condition, managers are often left wondering how best to support them whilst maintaining productivity and meeting their legal responsibilities.

A Workplace Mental Health Assessment can provide clarity, practical recommendations and an independent professional opinion to help both the employer and employee move forward.

Common situations where a referral may be helpful

Many referrals occur when an employee:

  • Is absent from work due to stress, anxiety, depression or burnout.
  • Has returned to work but is struggling to perform their usual duties.
  • Has disclosed a mental health or neurodiverse condition and requires workplace adjustments.
  • Is experiencing difficulties with concentration, memory, organisation or fatigue.
  • Has ongoing workplace difficulties that may be affecting their wellbeing.
  • Requires support with a phased return to work.
  • Is involved in a capability, attendance or performance management process.
  • Needs an independent assessment before important workplace decisions are made.

What does a Workplace Mental Health Assessment involve?

At Healthywork, our Occupational Therapists conduct a detailed assessment of the employee’s health, wellbeing and work situation.

The assessment explores:

  • Current symptoms and their impact on work performance.
  • Medical treatment and support already being accessed.
  • Workplace factors that may be contributing to difficulties.
  • Functional abilities and barriers to work.
  • Neurodiversity considerations where appropriate.
  • Practical adjustments that may improve performance and wellbeing.

Assessments can be conducted face-to-face or by video call, depending on the circumstances.

The value of practical recommendations

A common frustration for employers is receiving reports that identify a problem but offer little practical guidance.

Our assessments are designed to provide clear, actionable recommendations that managers and HR teams can implement.

Recommendations may include:

  • Reasonable adjustments under the Equality Act 2010.
  • Temporary modifications to duties.
  • Changes to working hours or workload.
  • Home-working or hybrid-working considerations.
  • Communication and management strategies.
  • Phased return-to-work plans.
  • Further rehabilitation or treatment recommendations.

The goal is to help employers make informed decisions whilst supporting the employee’s recovery and long-term work participation.

Supporting both employers and employees

Mental health difficulties can affect every aspect of working life. Early intervention often prevents situations from becoming more complex and costly.

A timely Workplace Mental Health Assessment can:

  • Reduce sickness absence.
  • Support a safe and sustainable return to work.
  • Improve employee wellbeing and engagement.
  • Assist employers in meeting their duty of care.
  • Provide confidence when making management decisions.

How Healthywork Can Help

Healthywork provides specialist Workplace Mental Health and Neurodiversity Assessments throughout the UK.

Our experienced Occupational Therapists take the time to understand both the individual’s health needs and the practical realities of their role. The result is a detailed, evidence-based report with clear recommendations to help employers support their workforce effectively.

If you would like to discuss a referral or find out whether a Workplace Mental Health Assessment is appropriate for your situation, contact Healthywork for an informal discussion.

When Should You Refer an Employee for a Workplace Mental Health Assessment?
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CHP Consulting

Healthywork Clients - CHP Consulting

When standard instructions on worstation ergonomics didn’t result in any improvement in back pain, Alison provided expert professional guidance. This was constructive, practical and demonstrated the value of experience in this area.

Mr Antony Moss

Qualification Curriculum Authority

Healthywork Clients - QCDA

Friendly, helpful and informative, since Healthywork assessed my workstation and advised me, my bad back is better. What more do I need to say?

Mr Sam Morris, Qualification Curriculum Authority, Central london

KMG Health Partners Ltd

Healthywork Clients - KMG

Alison Biggs has been a Specialised Assessor on KMG Health Partners roster since its UK inception in 2004. We highly recommend her based on her knowledge, skills, diversity, quality and client / customer care. She has also been extremely flexible with scheduling and geographic locations. You can expect positive outcomes from accessing her service.

Ergonomic Assessments, Functional Capacity Evaluations and Job Demands Analysis for clients over the UK: including, Devon, Bristol, Kent, London, Berkshire, Wiltshire, Bedfordshire, Stoke-on-Trent, Yorkshire and Northern Ireland.

Gail Kovacs

ARK Schools

Healthywork Clients - Capital Group

Ergonomic Assessments at ARK in London and at one of the Academies in Elephant and Castle, South london, assessing the ergonomic needs of teachers.

ARK Schools, based in Central london

AME

Healthywork Clients - AME

Alison has carried out 100s of assessments for AME some of which have involved multi disciplinary work with other stakeholders such as physiotherapists, computer technicians. Her work with the NHS and medical knowledge has brought an enhanced level of credibility to the work based employment assessment that she undertakes.

Clients trust her, she is diplomatic and highly professional at all times even when placed under considerable pressure to meet tight deadlines and juggle conflicting priorities.

Andy Taylor, Access Made Easy

Atos Healthcare

Assessments for Atos Healthcare

Alison has provided a regular service to Atos Healthcare since July 2007. She is professional, flexible and delivers to timescales and her services have been valued by us and our customer Royal Mail.

Mrs Santu Bhudia, Atos Healthcare

Capital International

Healthywork were very efficient and able to help us with several situations. If you need a fresh pair of eyes with a medical focus to look at an employee health issue, I would recommend them.

Jo Byrne, Central London

Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

Ergonomic Assessment testimonial by Capita

I would have absolutely no hesitation in recommending Alison Biggs from Healthywork Ltd. The reason is simple: she will provide the service that you require.

Healthywork delivered approx 750 Ergonomic Assessment to the customer Royal Bank of Scotland, and other companies in the RBS group such as Direct Line, NIG Insurance, Churchill Insurance, Coutts & Drummonds. Assessments were conducted all over the UK as bank branch and regional office assessments were required.

Fiona Colegrave

UNUM

Healthywork Clients - Unum

Alison is professional at all times, she is easy to work with, adaptable and open to discussing how, through the reports she produces she can meet the changing needs of her clients.

Elaine Cook

HEFCE

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Healthywork Ltd have been extremely helpful over the last year and provided us with a very good service at very short notice.

The quality of their work place assessment reports and recommendations are extremely high. In addition, the employees involved have commented on the extremely helpful knowledge and support provided by the work place assessor.

(Assessments provided in Bristol and Central London).

Sarah de Vere, HR Manager, Higher Education Funding Council for England, based in Bristol
HEFCE